Core Meeting CSAT

Feedback is essential to the ongoing success of Core. CSAT is a critical piece of that. In April 2026, we officially re-launched a new CSAT Survey for all Core Groups to ensure ongoing satisfaction and provide Guides with real-time insights into what’s working and areas for improvement. 

Need to know:

  • Each member will receive an email during their Core meeting with a unique link to a brief CSAT survey. 

  • Guides should continue to prompt members to complete the survey during Wrap Slides at the end of each meeting. 

  • Chief will review all responses for feedback on content, structure, and operations. 

  • Guides will receive an email each month with a roll-up of the feedback that has come in for each Core Group. 

  • The new CSAT data will be incorporated into existing CSAT feedback for legacy groups for an overall satisfaction score.

You can view the list of CSAT questions here.

FAQ

    • CSAT email is sent automatically from core@chief.com

    • It is sent 15 minutes after the scheduled start time of your meeting.

      • For example, if your meeting starts at 9:00 am, the email is sent at 9:15 am.

    • The email is sent automatically to their inboxes.

      • This allows us to correctly track their information and reduces human error (e.g., typing their name differently each time or inputting the wrong Core Group #).

  • Ask members to check:

    • The spam folder

    • Search for SL: “How was your Core meeting?”

    • core@chief.com is marked as a safe sender

    • They are checking the email associated with their Chief account

    Reminder:

    • Members cannot unsubscribe from the CSAT email

    • Guides are sent a monthly CSAT roll-up email.

    • This includes all of the feedback we have received over the last month

    • If you do not receive an email, we did not get any CSAT responses from your members.

  • Members:

    • Concierge reaches out to members who request support or their feedback requires follow up

    Guides:

    • Guides team reaches out to Guides to provide support, as needed.

    Core:

    • The CSAT gives us an indication of member satisfaction and is the main way we get feedback on Core.