Guide Performance Dashboard
What is the Guide Performance Dashboard?
We’ve heard your requests for more transparency into your performance — particularly as it relates to the metrics we track internally, including CSAT, member feedback, attendance, and more. We understand that this information is a crucial part of your ability to deliver Core excellence and we are pleased to share this Guide Metrics Dashboard that will provide you with ongoing access to this information.
Our goal is to continue to develop a holistic approach to assessing your performance, including the many qualitative contributions we know you’re making to impact our members’ experience. We appreciate your partnership as we work towards this.
All information is confidential and only accessible to you, individually, with your unique Guide ID, which was emailed to you on March 13, 2025.
How to use this dashboard:
Review the ‘READ ME’ tab for information on goal and use of this dashboard as well as additional information on the key metrics
Move to the ‘Guide Performance Lookup Tool’ tab and enter your Guide ID in cell C6
Review the information that populates in the ‘Individual Metrics’ table
When you are done, delete your Guide ID so others can use the tool
FAQ
We have put together an FAQ for your reference. Please take a few moments to read through that document and if you have further questions, don’t hesitate to reach out to guides@chief.com.